Return & Exchange Policy

We ensure quality, but if you receive a defective product, you can request a return or exchange under these conditions:

Important Requirements for Return:

• ✅ Unboxing Video is Mandatory: Customers must record a clear video while opening the parcel. This video will serve as proof in case of any issue.
• ✅ Report Within 24 Hours: If you receive a damaged, incorrect, or faulty product, you must report it within 24 hours of delivery.
• ✅ Provide Video & Pictures: Along with your complaint, send the unboxing video and clear images of the product to our customer support team.

Eligible for Return & Exchange:

• ✔ Wrong item received
• ✔ Damaged or defective product
• ✔ Incomplete order

Not Eligible for Return:

• ❌ Change of mind
• ❌ Damage caused after delivery
• ❌ No unboxing video provided

Return Process:

Contact our support team via WhatsApp or email within 24 hours of delivery.

Share the unboxing video and product images.

Our team will verify your complaint and provide further instructions.

If approved, the return process will be initiated.

We value customer satisfaction and aim to resolve issues quickly. For any concerns, feel free to contact us.